Hotel Policies

We get it, rules on vacation… Who wants that? Sometimes a few boundaries are a good thing. Preserve our paradise and your second home by reading up on our hotel policies and guidelines when reserving a room with us at the Crest Hotel & Suites.

Stay in the know with the Crest Hotel & Suites as well as with some terms & conditions, and information about your stay, listed below. Still have a few questions? Feel free to reach us by phone or email!

CHECK-IN & CHECK-OUT POLICIES

Check-in Age: Guests must be 21 years or older to reserve a room. Guests must present photo identification and proof of age upon arrival to the hotel. Photo identification must match the name on the reservation.

Check-in Time: Our check-in time is 4pm, however should you need to arrive earlier, if an early arrival is available on your day of arrival, a fee might apply.

Check-out Time: Check-out time is at 11:00AM. Should you need a late check-out, if a late check-out is available on your day of departure, a fee might apply. The late checkout fee varies, depending on the time of day.

*If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf.

RESERVATION CANCELLATION & DEPOSIT POLICIES

The hotel’s cancellation & deposit policies vary based on the rate or offer selected. Different policies may also apply during special events & holidays.

Flexible Policy: The reservation may be modified or cancelled up to 72 hrs. prior to arrival. A one-night (room & tax) deposit is due upon booking. If cancelled or modified within 72hrs. of arrival a one-night (room & tax) penalty will apply.

Non-Refundable Policy: The reservation may not be modified or cancelled. The total price of the reservation is due upon booking. In case of cancellation, modification, or no-show, full (room & tax) penalty will apply.

*Rates confirmed are per room per night and guaranteed for the number of occupants listed on the reservation. The extra person fee is $20 plus 14% tax per person per night.

*Children under 11 years of age stay free with an accompanying adult.

SERVICE FEE

Our Hotel Service Fee is $30 plus 14% tax per room per night and provides you the following amenities:

  • High Speed Wireless Internet access
  • Unlimited local calls
  • Pool access
  • Pool & beach towels
  • 2 beach lounge chairs daily

PAYMENT POLICIES

A valid EMV credit or debit card is required to guarantee the reservation and must be presented at the time of check-in. The hotel's credit card authorization process seeks approval for $100.00 per day for incidentals in addition to the room and tax charges for the entire stay. You will also be asked to present a valid picture ID

Accepted currency: U.S. Dollar

*Cash is not accepted as a method of payment.

WI-FI

We want our guests to stay connected. Wi-Fi is available in the public areas of the hotel and access to in-room Wi-Fi is included as part of the Hotel Service Fees.

PET POLICY

With the exception of service dogs, pets are currently not allowed at the Hotel.

PARKING POLICY

The hotel does not offer parking on premises, but we do offer parking nearby for $35 per day.

SMOKING POLICY

The Crest Hotel is a non-smoking establishment. Although smoking is not permitted within the hotel building itself, guests who smoke are permitted to do so outside in designated areas.

TRANSPORTATION

We do not have a hotel shuttle that provides transportation to/from the Airport. If you would like, we can arrange for a taxi or a private car transfer.

HOUSEKEEPING SERVICE

In order to maintain your safety and comfort during COVID-19 pandemic, our Housekeeping team will not enter guest rooms to service throughout your stay. Please call the Reception for specific Housekeeping requests from your in-room phone.

PACKAGE POLICY

We will be happy to receive your packages. Our Concierge will hold them for you until your arrival. Due to limited space, we are unable to receive large packages prior to your arrival. Please make sure that they are addressed as follows:

                                       

Crest Hotel & Suites
Hotel Guest: [Enter Guest Name]
1670 James Avenue
Miami Beach FL, 33139