ONLINE CHECK-IN

Why do I need to complete the online check-in before arrival?
Online check-in must be completed before arrival to access the building and your room.
As there is no on-site reception, completing the check-in and any pending payment is required to activate your Digital Key.

When will I receive check-in instructions?
You will receive your check-in link by email and WhatsApp as your arrival date approaches.
Please complete it before arrival, including any required payment, as this is necessary to activate your Digital Key and access the property.

DIGITAL KEY

When will I get my Digital Key?
Your Digital Key will be available once your online check-in and any pending payment are completed.
You will need to download it and save it to your phone’s home screen for easy access.
It will be activated on your arrival day, when your room is ready.

What doors does the Digital Key open?
Your Digital Key opens both the building entrance and your room.
Simply open it on your phone and hold it close to the door reader.

24/7 ONLINE RECEPTION

What should I do if I need help during my stay?
If you need any assistance, we provide phone and WhatsApp support 24/7.
You can contact us anytime at:

YOUR STAY

Can I leave my luggage with you before mi check in or after my check out?
If you need to store your luggage before check-in or after check-out, our Guest Service team will be happy to assist you between 7:00 AM and 11:00 PM. 

What are the parking options?
The hotel does not offer on-site parking. Valet parking is available for $46. Please contact Guest Services for more information.

Can I receive mail or packages during my stay?
Yes, we can receive packages on your behalf and hold them until your arrival. Make sure to address them as follows:

           Crest Hotel and Suites
           Guest Name
           1670 James Ave
           Miami Beach, FL 33139

Please note:

  • Due to limited space, we cannot accept large shipments or more than 3 packages per room. Additional fees may apply.
  • The hotel is not responsible for lost or damaged items.

Which is the hotel’s pet policy?
With the exception of service dogs, pets are currently not allowed at the Hotel.

PAYMENT & POLICIES

Does the hotel pre-authorize my card?
Yes, a pre-authorization is placed on your card to cover incidentals during your stay. This amount is released after check-out, once everything is verified.

How do I request a folio or invoice?
If you booked directly with the Hotel, you may contact us at frontdesk@cresthotel.com.
If you booked through a partner, you can download your invoice from their platform.